Office Open: Mon - Fri: 6:30am - 2.30pm
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Registration to CTLA entitles the member to be carried as a passenger on CTLA vehicles.
It is a requirement of our licence that all members are registered with us.
Full details of the individual services and fares are available from our Customer Service Advisors and on the internet @ www.ctla.org.uk, these are subject to guides are also available.
Dial A Ride bookings can be made up to a maximum of 2 weeks before travel.
Members agree to be carried under CTLA’s standard conditions of carriage and agree to follow the Driver’s instruction to ensure their safety and that of fellow passengers.
CTLA is not liable for any personal injury whilst travelling on or disembarking the bus.
It is CTLA policy that seat belts must be worn when travelling on our vehicles.
All services must be pre-booked via a Customer Service Advisor and not directly with the driver.
Collection from your home is subject to suitable access.
All Wheelchair and Scooter users will be subject to a safety assessment prior to their first trip.
All bookings are subject to availability and are made on a first come basis.
Regular bookings for the Dial A Ride service may be removed if the members fail to cancel a booking. Cancellations made for more than 3 consecutive weeks may result in the regular booking being cancelled and the member having to rebook subject to availability.
Fares will normally be collected by the driver on boarding the bus.
Companion cards are only accepted on the Dial A Ride Service and are not accepted for any Travel Club trips.
Those members that travel with a walking aid must notify the Customer Service Advisor at point of booking.
Small animals including assistance dogs are permitted to travel on the Dial A Ride & Travel Club trips, however due to CTLA’s safety policy must be pre-booked with Customer Service Advisors.
The Dial A Ride service is not a taxi service and therefore may collect people en route to your destination, please allow sufficient time to get to your Customer Service Advisor of any appointment times you may have.
Cancellations need to be made before collection. CTLA reserves the right to charge the fare if you do not inform us of your cancellation within a period of time deemed reasonable.
Travel Club bookings for future ticketed events are subject to a cancellation fee. A refund of tickets and prepaid fares are not guaranteed.
Although CTLA will endeavour to operate all services in accordance with the schedules issued, they reserve the right to cancel and change trips/services circumstances. CTLA will not be responsible for any loss incurred as a result of cancellation or change.
CTLA reserves the right to refuse transport to any member in cases of improper or unacceptable conduct either on the vehicle or at any time on a Travel Club.
Passengers are not permitted to smoke, this includes electronic cigarettes in any CTLA vehicle, nor is the consumption of any alcoholic beverage or hot drink allowed on board.
CTLA will not be liable for loss or damage to passenger’s bags or to any possessions of the passenger unless such a loss or damage is caused by negligence on company.