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By using our website and/or by providing us with any personal data, you give your consent that all personal data that you submit may be processed by us in the manner and for the purposes described in the following privacy policy and in compliance with current legislation.
CTLA is committed to protecting and respecting your privacy. This privacy notice sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed by us. By visiting our website, by registering for our services or becoming an employee, you are accepting and consenting to the practices described in this policy.
We will collect and process the following data about you:
Information you give us: this is information about you that you give us by filling in forms on our website or in person or by corresponding with us by phone, email or otherwise. It includes information you provide when you make a general enquiry, you register for our services or become an employee. The information you give us may include your name, postal address, e-mail address, phone number and health information; this list is not exhaustive. When we believe there is a ‘vital interest’, we may seek your next of kin and emergency details.
Collecting this data enables CTLA to register you for our services and helps CTLA to understand what information you need from CTLA. Specifically, we may use data:
We will never lease, distribute or sell your personal information to third parties for marketing purposes.
Any personal information we hold about you is stored and processed under our Data Protection policy, in line with current legislation.
CTLA will only contact you in relation to the enquiry you submit via our website. The data you provide, along with your enquiry, will be held for 12 months, and then it will be destroyed, in line with our Data Retention policy.
CTLA takes the security and confidentiality of your personal data very seriously. We use up-to-date storage and security techniques to protect your personal information from unauthorised access, improper use, or accidental loss.
We keep your personal data for as long as reasonably necessary for the purposes of which it was collected or to comply with any applicable legal reporting or document retention requirements. We will always hold your data securely.
CTLA is committed to following stringent procedures, to ensure that we work with all personal data, in line with current legislation.
As both Data Controller and Data Processer, CTLA may be required to share or administer personal information. CTLA takes the sharing of data very seriously and will only agree if the sharing can be justified. CTLA will consider the following before entering into a data sharing agreement:
Some Commissioning Bodies, which CTLA undertake work for, may require data sharing as part of their contractual requirements. All personal data will be shared securely and administered in line with current legislation.
You have a right to know what personal data is held about you. This is known as a ‘Data Subject Access Request’.
You may be asked to complete a subject access request form and in addition, you may be asked for identification so that we do not provide your data to anyone else.
If you believe that any information we are holding on you is incorrect or incomplete, please inform us as soon as possible. We will promptly correct any information found to be incorrect.
Data protection complaints.
CTLA is committed to protecting and respecting your privacy, in line with current legislation. If, however, you feel that we have not stored or processed your data in a manner that meets current data legislation obligations, the following complaints procedure should be followed:
Step 1: Please put your compliant in writing. Please either email our General Manager, Mr Shem Gardner: [email protected] or write to him: Mr. Shem Gardner, General Manager, CTLA, Hillcrest Centre, Hillcrest Road, Newhaven, BN9 9EA.
CTLA does acknowledge that you are free to submit your complaint using different methods e.g. by telephone.
Step 2: Please provide proof of identification e.g. a driving licence or passport, if CTLA does not already have it.
If you are complaining on behalf of someone else, please provide a letter of authority from the person the complaint is about; depending on the circumstances, this could include an appropriate power of attorney.
CTLA cannot investigate a complaint until we receive appropriate identification/authority to do so.
Step 3: CTLA asks that you provide as much evidence as possible to substantiate your complaint. This will also facilitate any subsequent investigation.
Step 4: Upon receipt of the complaint, CTLA will undertake to acknowledge receipt of your complaint within 30 days.
Step 5: CTLA will log your complaint on our Data Complaint Log.
Step 6: CTLA will investigate the complaint, making appropriate enquiries with relevant parties, as necessary.
Step 7: CTLA will keep you informed of the progress of the investigation and explain the outcome of the investigation without undue delay.
Step 8: If you are not happy with the outcome of CTLA’s investigation, you are able to raise a complaint directly with the Information Commissioner (ICO). You can contact the ICO at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or by telephone on 0303 123 1113 (local rate) or 01625 524510
Consent.Where you have provided consent to our use of your data, you also have the right to withdraw that consent at any time. This means that we will stop processing your data upon your request.
Contact.Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to The General Manager, CTLA, Hillcrest Centre, Hillcrest Road, Newhaven, BN9 9EA; alternatively, you can email [email protected]