During adverse weather we try to run as much as possible and take into account difficulties on an individual basis. It was pleasing to receive feedback as described in the following email.
I am the care team leader at an Extra housing scheme in Uckfield.On Friday 18th Jan some of my ladies went out as usual on the bus,as you are aware the snow fell so rapidly that the bus was unable to get up the hill to bring them home.Your driver who is called Andy was fantastic.He went above and beyond his duties by pushing a lady home in her wheelchair and returning to get the other 4 ladies ensuring that they were safely delivered home.I would like to thank him very much and I know the ladies appreciated him very much.He is an asset to your company.
Kind Regards Anne Duffy

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